Assistant Client Co-ordinator

Full-Time | Woodford, Essex

Department: Client Coordination

Job Title: Client Co-ordinator Assistant

Reporting to: Client Coordination Manager

Salary Band: £22,000-£25,000

Hours: Full Time (9am-5pm)

Nordens Chartered Accountants is a fast-growing, award-winning accountancy firm committed to providing exceptional accounting and advisory services to our clients. As we embark on an exciting phase of growth, we are seeking a dynamic and results-driven Assistant Client Coordinator to join our team.

This role will help provide internal business services and advice to support colleagues in the delivery of their work, managing day-to-day operations to include managing telephone calls and welcoming clients, correspondence management, onboarding of new clients, effective database management, generating reports and handling ad hoc duties.

Initially this would be a 6 month fixed term contract, although there is the potential to become a permanent role for the right person.

The benefits of working with us

Why Choose Nordens? We’re not just an accountancy firm; we’re a family. Our DNA is woven with inclusivity, support, and innovation. We believe in empowering every member to achieve their personal and professional aspirations. Here’s why we’re “Not The Ordinary”.

1. Thorough and Bespoke Advisory Services

There’s business advisory and then there’s business advisory. Our strategic team of consultants provide you with unmatched expertise, structured solutions, and a commitment to clear, tangible results. We’re not just advisors; we’re architects of your success.

2. Breaking the Mould: No More ‘Partner-Led’ Exclusivity

Experience the future of accountancy with our vibrant, dynamic team. In an era of innovation, we’re challenging the outdated norms of ‘Partner-Led’ firms. We’ve revolutionised the traditional structure with specialised departments, ensuring you work with experts in every field.

3. Multi-Dimensional Problem Solving

Unlocking solutions beyond the surface. We navigate complex challenges with a multi-dimensional focus, providing tailored strategies that go beyond traditional approaches.

Our Values:

  • Just Care. 
  • Step Beyond. 
  • Think Solutions.
  • Bring Results.
  • Build Connections.

Your Well-being Matters:

  • Work-Life Balance: Enjoy true flexibility with our hybrid working policy and core working hours.
  • Your Health: From additional holiday entitlements, “me days”, and private medical healthcare, to enhanced maternity benefits, we’ve got you covered.
  • Your Voice: We value your feedback and encourage open communication through various platforms.
  • Respect: A diverse and inclusive environment where everyone is respected and valued.
  • Sustainability: Join our journey towards carbon neutrality with eco-friendly initiatives and benefits.

Responsibilities & Duties

Office Assistant Duties:

  • Provide assistance to the Front of House Receptionist to include managing telephone calls and welcoming clients with a friendly, caring and meticulous approach.
  • Assist with scanning post.
  • Organise and maintain a tidy and efficient office environment, to include general office care, such as ensuring kitchen areas are kept clean and presentable, shredding bags are collected, office supplies are maintained, and other related tasks to ensure a clean and organised office environment.
  • Innovatively contribute to the development of streamlined office processes.
  • Utilise solution-focused thinking to address challenges in day-to-day operations.

Database Management:

  • Carefully manage and update company databases with a keen eye for detail.
  • Innovate database processes to ensure efficiency and accuracy.

Client Liaison:

  • Onboarding new clients
  • Establish and maintain positive relationships with clients, embodying a caring and client-centric approach.
  • Innovatively find ways to enhance client communication and satisfaction.

External Coordination:

  • Liaise with external entities such as Companies House, HMRC and Accountants with a solution-focused mindset.
  • Innovate external communication strategies to build lasting connections.

Project Support:

  • Contribute to projects with a caring attitude, to provide logistical support.
  • Bring results by ensuring projects are completed efficiently and effectively.

Skills & Qualifications

Personal Qualities-

Customer Focus:

  • Demonstrate a caring and customer-focused mindset to provide exceptional service.

Innovation:

  • Think innovatively to improve processes, contribute ideas, and foster a culture of innovation within the team.

Solution Focus:

  • Approach challenges with a solution-focused mindset, seeking effective resolutions.

Building Connections:

  • Foster connections within and outside the department, promoting collaboration and teamwork.

Results-Oriented:

  • Bring results by efficiently managing tasks, projects, and responsibilities to achieve departmental goals.

Organisational Skills:

  • Exhibit strong organisational skills and effective time management to handle multiple tasks efficiently.

Communication Skills:

  • Possess excellent verbal and written communication skills, actively listening and responding effectively.

Team Player:

  • Display enthusiasm and contribute positively as a team player within the client Co-ordination Department.

Positive Attitude:

  • Approach tasks with a positive and proactive mindset, contributing to a constructive work environment.

Computer Skills:

  • Proficient in Microsoft Excel, Word and Outlook.

Essential Requirements-

  • Previous experience working in an office-based role.
  • Strong familiarity with office procedures and protocols.
  • Excellent organisational and multitasking abilities.
  • Proficiency in using standard office software and equipment.
  • Exceptional communication skills, both written and verbal.
  • Ability to work effectively in a team environment and independently when necessary.

Beneficial Experience:

  • Previous experience working in an accountancy practice or similar financial environment.

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