New Homes Carpeting

New Homes Carpeting had been operating on Sage for a number of years. Whilst functional, the system was not delivering the efficiency or flexibility the business needed to grow. Key tasks including payments and financial admin were being handled manually by the directors themselves, consuming valuable time every single month that could have been spent running and developing the business.

Reporting was also a limitation. The team had little ability to interrogate their own figures, meaning decisions were being made without the clarity and confidence that comes from having accurate, accessible data at their fingertips.

Nordens recommended a full migration from Sage to Xero, one of the leading cloud-based accounting platforms. But this was never just a software switch — it was a complete overhaul of how New Homes Carpeting handles its finances. The process involved:

• A complete and careful transfer of all existing financial data into Xero, ensuring nothing was lost in the move.
• Setting up automated payment systems and CIS handling to replace the manual processes previously managed by the directors.
• Integrating Dext to capture and process receipts and invoices automatically, drastically reducing manual data entry — including setting up automated uploads via email forwarding.
• Building custom reports in Xero to replace the manual monthly reports the team had previously been running in Sage. Certain figures they needed every single month can now be produced at the click of a button, saving hours of manual work.
• Configuring bank feeds and walking the team through bank reconciliation so everything flows seamlessly.

To make sure the team felt confident using the new systems, Hollie from Nordens spent two days on-site at New Homes Carpeting's offices, delivering hands-on training across the full platform. This covered everything from uploading to Dext and setting up payment runs, to raising invoices, reconciling the banks and producing their specific reports — all tailored to how their business actually works.

"Switching to Xero felt like a big step, but having the Nordens team with us every step of the way made all the difference. We finally feel in control of our finances."

The relationship did not end at implementation. Nordens continues to provide ongoing support to New Homes Carpeting on an as-needed basis. Whether they need a new report built, have a question about a process, or something gets confusing or forgotten, the Nordens team is always just a call away to get it sorted. That peace of mind is part of what makes the partnership work.

The impact was felt almost immediately. By moving to Xero and implementing the right systems around it, New Homes Carpeting unlocked a series of meaningful improvements:

• Time savings across the board. With payments now automated, the directors were freed from hours of manual admin each week.
• Reduced manual effort. Dext alone eliminated a significant amount of laborious data entry that had previously fallen to the team.
• Empowered reporting. Custom reports built in Xero replaced the time-consuming manual reports the team had been running every month in Sage. What used to take significant time and effort now happens at the click of a button.
• Greater flexibility. Staff could explore and adapt reports themselves, building confidence in their own financial data.
• Confidence and clarity. The team now has the tools and knowledge to run their finances independently, with Nordens in their corner whenever they need it.

"New Homes Carpeting is a great example of what becomes possible when the right technology is properly implemented. Moving them from Sage to Xero was not just a software switch. It was a complete transformation of how their business handles its finances. With Dext automating the admin, payments running seamlessly and bespoke reports ready for their team to use, they now have the clarity and confidence to make decisions quickly. That is exactly what digital transformation should do for a business."

Could Your Business Benefit?

If your business is still relying on manual processes, outdated software or limited reporting, it may be time to explore what a digital transformation could do for you. At Nordens, we work with businesses of all sizes to implement smart, efficient systems that not only save time — but fundamentally change how you run your finances.

Get in touch with us at Nordens today and one of our trusted advisors will be happy to talk you through your options.