Client Success – Getting Your Business To Where It Should Be

The word ‘uncertainty’ has felt almost very certain over the past 18 months since the pandemic began. Businesses have suffered a great deal, in both profits and unbeknownst as to what it is going on and what the future holds.

The latest Red Flag research that has been produced for the second quarter of 2021, states that over 600,000 businesses within the UK are in financial distress. However, this is 10% lower than what was previously reported in the first quarter of 2021, which was in fact the highest ever recorded. Despite some improvements to the economy, many businesses are still struggling to get back on track now it seems we are slowly edging out of the pandemic.

Seeing so many businesses struggle, here at Nordens we implemented a client contact programme to touch base with our clients on a regular basis. Every month we got into contact with our clients, just asking how they are and if there’s anything we could do to help. This was to make sure they received the support needed so that that their business was still able to tick along if closed or if operations were suspended. Many of our clients really opened up about the troubles they were facing, both personally and professionally, and appreciated the support and friendly voice we provided.

As well as this, we decided to cover a lot of the costs of furlough and COVID loan applications, giving something back to our clients in a desperate time of need. Many other accountancy firms chose to charge customers for this, deciding that it was justified to profit off those who were struggling and clearly needed financial support to survive. By investing in our clients, we know this will be repaid in the long term as businesses find their feet and start being successful again. This led us to grow our client base considerably, as more and more people and businesses saw our extensive support as a huge lifeline during the unpredictable times.

As the successful vaccine rollout has ushered in a sense of normality returning, it’s made us realise that businesses still require that level of support. Our main aim is to make sure that businesses succeed and do not end up in financial distress. Offering that support has been crucial and we wanted to expand on that to aid even more businesses in the future.

With this in mind, we are excited to launch our newly formed Client Success team.  We want businesses to be able to pick up the phone with any issues that they are experiencing and speak with one of our dedicated team members. Our Client Success team are dedicated to working with you to ensure you are on the right path to achieving both your business and personal goals.

Communication is so underrated, in all aspects of life especially in business. Just by talking to someone who may have a different perspective, there is an increased likelihood they may be able to offer advice and support which could evolve your business. Some of the things that you may be considering you be:

  • Do you want to grow and be more profitable?
  • What will happen once furlough ends?
  • Are you thinking of acquiring a business?
  • Is cash flow on your mind?
  • Are you thinking of selling your business?
  • Are you looking for HR support?
  • Worried about your tax?
  • How can I take my business to the next level?
  • Are there any other funding options that I can access?
  • Is your business set up efficiently?
  • Have you evolved over COVID?
  • Have you grown and need help to make sure you’re effective?

Our Client Success team is designed to put our clients at the forefront of everything, talking and listening to their needs and tailoring our services to suit their specific wishes. Having a dedicated and invested department to specifically communicate with our clients, in order to help them reach their goals, is the foundation of which the Client Success team is built upon. This leaves us in a position to offer you the highest quality support, contributing to your business so that it begins, or continues, to thrive again.

Our client success team work closely with our Strategic Advisory team in generating different strategies and processes that will take your business to the next level. As well as this, we will assist you with the digital transformation of your business through our Cloud Accounting department. This will enable you to embrace new technologies and software that will streamline your business operations for maximum efficiency. No matter what your situation is, our Client Success team are set up to offer you the exact type of help that you need.


You will hear from our client success team but if any of this interests you and you want to discuss it immediately, why not speak with our Client Success Team NOW to chat though your options and see what we can offer your business at 02085300720 or by emailing Also, If you require any further information on any of our services, or anything accounting related for that matter, please don’t hesitate to get in contact with us at Nordens where one of our trusted advisors would be happy talking you through your query.

Beyond Accountancy

At Nordens, we're more than just accountants - we're business experts who can help you achieve your biggest goals.

Nordens Strategic

Our specialist strategic division at Nordens boasts some of the leading entrepreneurial business minds in the country. We cater towards delivering consistent success stories, whilst helping businesses achieve above and beyond their initial goals.

Through highly-tailored guidance, coaching and advice, Nordens Strategic are able to define exactly how your business can reach new levels of success.

Regardless of how you define ‘success’ for your business, our strategic service is guaranteed to bring about real and lasting change. By partnering with some of the UK’s top business coaches, we’ll steer you along the path to a greater future.

Accounting 2 You

Every business, no matter how big or small, needs to make the right decisions, and how to best manage your accounts can put huge question marks over your business. Accounting2You is here to take that pressure off and provide you with all the answers you need.

Our bookkeeping branch offers a fully inclusive, comprehensive service that you can trust. Since 2005, our specialist bookkeepers have been successfully managing the accounting of both individuals and small businesses.

With experts in payroll analysis, credit control and financial recording, Accounting2You will lead your business efficiently, and with real purpose, towards a prosperous future.

Voted as EXCELLENT - 9.9 out of 10 based on 167 reviews

Chris Dyer

Director - Metro Bank

Nordens are always very easy to deal with and extremely professional and efficient. I would have no hesitation in recommending them to my clients for their accountancy needs, no matter how complex they may be.

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Jamie Brown

Co-Founder - Chicmi Limited

Very good to work with - the team go above and beyond to make the accounts easy and efficient. They're all super friendly and a joy to work with.

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Simon Rose

Director - Rose Opticians

I have been using Nordens Chartered Accountants for 5 years and very happy with the service provided. All members of the team are very knowledgeable and have a wealth of experience which has proved very beneficial to my organisation

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Rebecca Bossick

Founder & Director - Physio LDN

Very easy to contact and put me in touch with the right person whenever I need to ask any questions. Extremely knowledgeable and can help me manage my various businesses whenever I need.

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James Aconley

Principal - Pauline Quirke Academy

Great accountants, always available to offer advice. The team have transformed my business.

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Christopher Wilce

Founder - Dataphone

Having worked with Nordens over the last 5 years, not only to look after my annual accounts but they have also provided outstanding professional advice. They have guided me through a Company share buyback with clear and objective advice. We have also been using Nordens strategic services for a couple of years, which has helped bring about significant improvements that exceeded my expectations. With experience of working with several local accountants over my 29 years in business, I’m very pleased with the service I have received from Nordens.

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Dave Hodges

Director - Linekers

Trusted our business with Nordens for over 10 years now and watched the company grow into the successful innovative business it has become today. Deservedly so. Every aspect of financial advice we need is always given promptly and with a smile. We have total confidence in all aspects of advice Nordens give. If you are looking for accountants, its a no brainer!

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Tony Charles

Founder - Foundation Sports Limited

A fantastic, modern, vibrant firm that care about the clients and their staff in abundance. It is rare to find an Accountancy firm with such vibrance and focus and relationships. It is no wonder they win award after award in their field.

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Peter Horlock

Managing Director - Prime Time Boilers

I have been with Nordens for many years now and they are a great accountants.

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Simon Cushing

Founder - Vivid Finishes

We have used Nordens for the last 5 years and have had a great service throughout. The guys are very passionate about what they do and have played a part in the growth of our company, highly recommended.

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Andrew Martin

Managing Director - AMD Interior Architecture

Great Service at Nordens from a friendly very approachable team Particularly Kirsty Willis and Joe Sword who have been helping us since we started the business in 2016.

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James Robinson

Director - Forma London

Nordens provide a first class service. We moved to Nordens last year and have been impressed with the level of service provided. Keep up the good work!

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  Why I Founded Nordens
Accounting 2 You

In November 2002, having sold our other business interests off earlier in the year, I decided to set up Nordens Chartered Accountants. The easy part was knowing how to do it, as I had established and built a smaller practice a few years earlier. The difficult part, for me, was not following the traditional accountancy path. Having run businesses, both successfully and unsuccessfully, I wanted to help business owners resolve their short term problems and work with them to achieve their longer term goals. Business has always been my interest and I love that I can help business owners achieve what seems like the impossible every single working day.

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Mark Norden

We're Professionally Certified

Our limited company accountants have a range of qualifications from The Institute Of Chartered Accountants (ICAEW) to the Association of Chartered Certified Accountants (ACCA). We worry about the bye-laws, regulations and ethical guidelines of the ACCA so you don’t have to! That makes us an ACCA-accredited employer as well as a Professional Passport-accredited one!