Proven Marketing Strategies to Attract and Retain Customers For Star...

Marketing a start-up business in today’s world requires a whole host of challenges and considerations. At the forefront of priorities for start-ups, like all businesses in general, is customer acquisition and retention. This is simply how businesses grow and become profitable.

Establishing a strong customer base is vital for survival and expansion, and effective marketing strategies play a pivotal role in achieving this goal. Marketing was often seen as a luxury for businesses, however now it’s a necessity.

We look at proven marketing strategies tailored for start-ups and how Nordens can help your start-up business become a well-established and well-oiled machine.

Digital Marketing Tactics To Succeed

In order for a business to succeed, no matter what industry they’re in, then appropriately marketing your start-up it to the right audience is essential. Here are some of the proven ways to market your business successfully digitally:

Build a User-Friendly Website

Your website is often the first point of contact between your start-up and potential customers. Ensure it is easy to navigate, visually appealing, and mobile-responsive. Invest in professional web design and prioritise fast loading times. Your website is basically your portfolio and primary selling tool to your customers, so ensure your business is represented and portrayed as you feel designated.

Leverage Email Marketing

Email marketing remains a potent tool for customer engagement, providing the capacity to attract new potential consumers as well as generating valuable feedback to help improve operations. Collect customer emails and use them to deliver personalised content, special offers, and updates. Ensure your emails are well-designed and provide value to recipients, always make sure the email speaks to them personally and resonantly.

Pay-Per-Click Advertising (PPC)

Google Ads and social media advertising (e.g., Facebook Ads) allow you to reach a targeted audience. They possess a proven avenue of attention and success based on user preferences, interests, and demographics. It’s good to also use keyword research and audience segmentation to optimise your campaigns for maximum ROI (return on investment). This targets the specific audience you want to tap into, and is a beneficial way to mark out your ideal customer.

Content Marketing Tactics To Succeed

You’ve probably heard the phrase ‘content is king’. Content enables your business to inform, engage, and educate your consumer on your business and how it can help them. Here are some of the proven ways to allow your content to thrive and drive interest:

Create High-Quality Content

Produce informative and engaging content that addresses your target audience’s pain points. Blog posts, videos, infographics, and podcasts can help you establish authority in your niche. Always make sure that your content speaks directly to your ideal customer, making them feel heard and spoken to.

SEO Optimisation

Invest in search engine optimisation to improve your website’s ranking on search engines like Google. Research relevant keywords and optimise your content accordingly. Regularly update and maintain your website to ensure it stays SEO-friendly. Tools such as Yoast are great, cost-effective strategies to make sure your content is SEO-friendly and appears appropriately on search engines.

Social Media Strategies

Similar to content marketing and digital marketing, social media is a proven way to attract consumers and grab their attention. Here are some good ways to strategise your social media offering:

Choose the Right Platforms

Identify the social media platforms where your target audience is most active. For B2B, LinkedIn might be ideal, while B2C start-ups may find success on platforms like Instagram or TikTok more suitable. It’s important to prioritise which platform, or platforms, are most appropriate for your business.

Engage with Your Audience

Social media is a two-way street. Respond promptly to comments, messages, and mentions. Share user-generated content and encourage customers to interact with your brand. Also, it’s very useful to engage with associate businesses to increase overall attention to your brand.

Consistency is Key

Maintain a consistent posting schedule to keep your audience engaged. Use analytics tools to determine the best times to post for maximum reach and engagement. On the flip side, you also don’t want to be posting too regularly and bombarding your followers with too much content. This can naturally put them off your brand, leading them to unfollow and lose interest quickly.

Customer Retention Strategies

Attracting new customers to your businesses is essential to build and grow your brand in order to become successful. Likewise though, retaining those customers is equally as important, and often a lot harder than expected. Here are some tips to keep hold of your customers and retain their loyalty:

Offer Exceptional Customer Service

It goes without saying, outstanding customer service can set your start-up apart from the competition. Respond to inquiries promptly and resolve issues with a customer-centric approach.

Loyalty Programs

Implement loyalty programs that reward repeat customers. Offer discounts, exclusive access, or points that can be redeemed for products or services.

Collect and Act on Customer Feedback

Regularly solicit feedback from customers and use it to improve your products or services. Show customers that their opinions matter.


Tailor your marketing efforts to individual customer preferences. Personalized recommendations, product suggestions, and communications can enhance the customer experience.

Summing Up

Effectively marketing a start-up in today’s competitive landscape requires a multifaceted approach. By implementing these proven marketing strategies, including digital marketing tactics, content marketing, social media strategies, SEO techniques, and customer retention strategies, you can attract and retain customers, driving sustainable growth for your business.

Remember that consistency and adaptability are key in the ever-evolving world of marketing, so stay informed about industry trends and be ready to adjust your strategies accordingly. With dedication and creativity, your start-up can thrive in the market and build a loyal customer base, enabling you to grow and thrive.

We hope this has outlined to you the importance of marketing in your business, and what proven methods to attract and retain customers. If you’d like to know any further information, or anything accounting-related, please do not hesitate to get in contact with us at Nordens, where one of our trusted advisors would be happy to talk you through your query.